Orders come through our system and go directly to our warehouse. Once check out is complete we can not guarantee that we will be able to update your order. We will try our best, but any charges incurred from the need to redirect an order, or return to sender to re-deliver as a result of an incorrect address used at checkout, will be borne by the customer.

We completely get it, we change our minds too! While we wish could, unfortunately once an order is placed, it goes directly through to our warehouse and we are no longer able to alter or cancel it. We do hope to have a cancellation window one day in the future. There may be a rare occasion when we can locate and hold an order once processed so we do encourage you to reach out, but please be aware, this is not always possible.

Should the item(s) not work out, make sure to initiate a return within 14 days.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner. You can also call us on

WhatsApp: https://wa.me/61478776611

Email: support@myhappyhelpers.com

We dispatch orders daily. Most orders are delivered within a few days. Please monitor your tracking details that will be emailed once your order has dispatched. If ordering a harness for the Dining Chairs, they will be shipped seperatly from Australia. It will take longer than your chair to arrive.

Returns & Refunds Policy (UK Customers)

This policy applies to purchases made on our UK website and is compliant with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Under UK consumer law, customers may return items within 14 days for a change of mind. However, if the item has been damaged or handled beyond normal inspection, we are entitled to deduct from the refund to reflect the reduced resale value.

1. Change of Mind Returns (14-Day Cooling-Off Period)

If you are a UK customer, you have the legal right to cancel your order within 14 days of receiving your item, for any reason.

To exercise this right, you must notify us in writing within 14 days of delivery.

Conditions:

• The item must be returned within 14 days of cancellation.
  
• The item must be returned in reasonable condition.
  
• You may inspect and assemble the product as you would in a retail store, but excessive use, damage, or wear may result in a deduction from your refund.
  

2. Return Shipping Costs

For change-of-mind returns:

• The customer is responsible for return shipping costs.
  
• We recommend using a tracked service, as the item remains your responsibility until it reaches us.
  

If your item is faulty or incorrect, we will cover return shipping costs.

3. Refund Amount

For approved change-of-mind returns, we will refund:

• The product purchase price
  
• The cost of standard delivery (express or upgraded delivery is not refunded)
  

Refunds are processed within 14 days of receiving the returned item (or proof of return).

4. Deductions From Refunds

We reserve the right to reduce your refund if:

• The product shows signs of use beyond normal inspection
  
• The product is damaged, marked, or incomplete
  
• Packaging is missing or severely damaged
  
• Accessories, instructions, or parts are missing
  

Deductions reflect the reduced resale value of the item.

5. Faulty or Incorrect Items

If your item is faulty, damaged on arrival, or incorrect:

• Please notify us within 30 days of delivery
  
• We will provide a return solution at our cost
  
• You are entitled to a repair, replacement, or refund in accordance with UK law
  

No deductions will apply for faulty items.

6. Condition of Returned Items

Returned items must be:

• Clean
  
• Complete
  
• Safe to handle
  
• Returned with all original components
  

We reserve the right to refuse refunds for items returned in an unsafe or unsellable condition.

7. Refund Method

Refunds will be issued to the original payment method used at checkout.

8. How to Start a Return

To request a return, please contact our customer service team support@myhappyhelpers.com.au with:

• Your order number
  
• Reason for return
  
• Photos if applicable
  

Returns sent without prior approval may not be accepted.

9. Our Commitment

We aim to treat every return fairly, transparently, and in line with UK consumer law while maintaining product quality and safety for all customers.

Faulty Products – UK Customers

We take product quality seriously and comply fully with the Consumer Rights Act 2015.

Manufacturing Faults

If your product develops a manufacturing fault, structural issue, or functional defect, you may notify us at any time in line with your statutory rights.

Your legal rights include:

• A full refund within 30 days for faulty goods
  
• Repair or replacement within 6 months
  
• Further remedies if faults were present at delivery
  

These rights are not limited by our store policy.

Cosmetic & Transit Damage

We ask that any cosmetic damage, including scratches, chips, dents, marks, packaging damage, or transit-related imperfections, be reported to us within 48 hours of delivery.

This allows us to fairly assess the condition of the item as delivered.

Damage reported outside this timeframe may be assessed as wear, handling damage, or use-related and may not be accepted as a fault.

What Is Not Considered a Fault

The following are not considered manufacturing faults:

• Scratches or marks caused by handling or assembly
  
• Wear and tear from use
  
• Damage caused by impact, misuse, or cleaning products
  
• Changes in appearance caused by normal use
  

Return Process for Faulty Items

Where a manufacturing fault is confirmed:

• Return shipping will be covered by us
  
• No deductions will apply
  
• You may be entitled to a refund, replacement or repair
  

Where damage is not a manufacturing fault:

• Returns may be declined or assessed under our change-of-mind policy
  
• Refund deductions may apply
  

Our Commitment

We assess every claim fairly, transparently and in accordance with UK consumer law.

Product Warranty – UK Customers

Our products are manufactured to high quality standards and are covered by a manufacturer’s warranty in addition to your statutory rights under UK consumer law.

Warranty Coverage

We provide a 12-month manufacturer’s warranty from the date of delivery covering manufacturing defects in materials or workmanship.

If a defect occurs within this period and is confirmed to be a manufacturing fault, we will offer a repair, replacement, or refund at our discretion.

What the Warranty Covers

✔ Structural defects

✔ Manufacturing faults in materials or assembly

✔ Defects affecting normal product function

What the Warranty Does Not Cover

The warranty does not cover:

• Normal wear and tear
  
• Cosmetic damage (scratches, dents, chips, marks)
  
• Damage caused by misuse, impact, or accidents
  
• Damage caused by incorrect assembly or installation
  
• Water damage, heat damage, or environmental exposure
  
• Damage caused by cleaning products or chemicals
  
• Commercial or abnormal use
  

Reporting Cosmetic or Transit Damage

Any cosmetic or transit-related damage must be reported within 3 days of delivery to allow proper assessment.

Warranty Claims Process

To make a warranty claim, please contact our customer service team with:

• Order number
  
• Description of the issue
  
• Photos or videos of the product
  

We may request the product be returned for inspection.

Statutory Rights

This warranty is provided in addition to your statutory rights under the Consumer Rights Act 2015.

Nothing in this warranty limits or replaces your legal rights.

After 6 Months

After six months from delivery, customers may still make a claim under UK consumer law; however, the customer may be required to provide evidence that the fault was present at the time of delivery.

Our Commitment

We assess all warranty claims fairly, transparently, and in accordance with UK consumer law.