Orders come through our system and go directly to our warehouse. Once check out is complete we can not guarantee that we will be able to update your order. We will try our best, but any charges incurred from the need to redirect an order, or return to sender to re-deliver as a result of an incorrect address used at checkout, will be borne by the customer.

We completely get it, we change our minds too! While we wish could, unfortunately once an order is placed, it goes directly through to our warehouse and we are no longer able to alter or cancel it. We do hope to have a cancellation window one day in the future. There may be a rare occasion when we can locate and hold an order once processed so we do encourage you to reach out, but please be aware, this is not always possible.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner. You can also call us on

WhatsApp: https://wa.me/61478776611

Email: support@myhappyhelpers.com

We dispatch orders daily. Most orders are delivered within a few days. Please monitor your tracking details that will be emailed once your order has dispatched.

All returns must be unused and in their original condition. Products that have been assembled or opened do not meet our returns criteria and will be rejected.
• You must complete your return within 3 days of the date of delivery and you are responsible for arranging the return and all related shipping costs.
• Products that cannot be returned or cancelled are items marked 'Clearance', Scratch and Dent or Pre Order Items.
• The original shipping costs to you are not refunded. This is not the discounted shipping rate paid at checkout, it is our actual shipping costs, which ranges from $15-$40 per product.

• If items are returned and are not in their original, unused condition, then  unfortunately a return will not be accepted. These items contribute to landfill and we appreciate your understanding towards our commitment to minimising waste. 

You have 3 days following the delivery date of your package to report a product received damaged or defective, including but not limited to, products damaged during delivery, or a product missing a part upon delivery. If returning the product you will be required to repackage the product and drop it off at the local courier depot. We will cover the return shipping costs.

If your order was delivered more than 3 days ago, we cannot process your claim. It is therefore very important to inspect your package upon delivery. If you have a product that is defective, we reserve the right to send a replacement product, a replacement part, or have the item returned for a refund. We do not offer refunds on products that are not returned to us. If you are requesting a refund, please keep your packaging - your parcel will require a return.

Exclusions to this policy include:

• if your parcel was delivered more than 3 days ago
• the products have been used. If the product has been used then the warranty policy applies.
• If returning for a refund you are required to repackage the product and drop it off at a local courier depot

You have 3 days following the delivery date of your package to report a product received damaged or defective, including but not limited to, products damaged during delivery, or a product missing a part upon delivery. If your order was delivered more than 3 days ago, we cannot process your claim. It is therefore very important to inspect your package upon delivery. We reserve the right to remedy a product defect with a replacement part, replacement product, or at our discretion, organise a return for refund.

We offer a one year Manufacturing Warranty on all products produced by MHH. This does not include damage as a result of wear and tear, misuse, inappropriate cleaning or damage caused from incorrect assembly.