Terms and Conditions

TERMS & CONDITIONS (UK)

1. About Us

This website is operated by My Happy Helpers LTD, registered at 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom, contactable at support@myhappyhelpers.com.au

2. Orders

Orders are accepted subject to availability and confirmation of payment. We reserve the right to refuse or cancel orders at our discretion.

3. Prices

Prices are shown in GBP and include VAT unless stated otherwise.

4. Ownership & Risk

Ownership passes to you once payment is received. Risk passes on delivery.

5. Liability

We are not liable for indirect or consequential losses. Nothing in these terms limits your statutory rights.

6. Governing Law

These terms are governed by the laws of England and Wales.

PRIVACY POLICY (UK GDPR)

We respect your privacy and protect your personal data in line with UK GDPR.

What we collect

Name, address, email, phone, payment details, IP address.

Why we collect it

To process orders, deliver products, manage customer service, and meet legal obligations.

Who we share it with

Delivery companies, payment providers, IT service providers.

How long we keep it

Only as long as legally required.

Your rights

You can request access, correction, deletion, or restriction of your data at any time.

Contact: support@myhappyhelpers.com.au

COOKIE POLICY & CONSENT

We use cookies to improve website functionality and performance.

Cookies may include:

  • Essential cookies

  • Analytics cookies

  • Marketing cookies

You can manage or withdraw consent via your browser or cookie banner settings.

Non-essential cookies are only used with your consent.

DELIVERY POLICY

Delivery times are estimates only.

We are not responsible for delays caused by couriers, customs, or incorrect address details.

Once delivered, responsibility transfers to the customer.

Please inspect your delivery within 48hours of delivery.

PRODUCT SAFETY DISCLAIMER

Our products are designed to meet applicable safety standards.

Children must always be supervised when using our products.

Products must be used only as intended and assembled according to instructions.

We are not responsible for injury or damage caused by misuse, modification, or failure to follow safety guidance.

PRICE & PROMOTION TERMS

Prices and promotions are subject to change without notice.

Promotions are not retrospective.

If a pricing error occurs, we reserve the right to cancel the order and issue a refund.

REVIEWS POLICY

We welcome genuine customer feedback.

We reserve the right to moderate or remove reviews that contain:

  • Offensive language

  • Trademark references

  • Personal attacks

  • False information

We do not publish reviews that breach content guidelines.

COMPLAINTS HANDLING POLICY

We aim to resolve complaints fairly and promptly.

Please contact support@myhappyhelpers.com.au with:

  • Order number

  • Description of concern

  • Supporting photos if applicable

We aim to respond within 3 business days.

If unresolved, customers may seek independent advice or alternative dispute resolution.

ACCESSIBILITY STATEMENT

We are committed to making our website accessible to all users.

We aim to comply with WCAG accessibility guidelines.

If you experience any difficulty using our site, please contact support@myhappyhelpers.com.au so we can assist you.

COOKIE CONSENT STATEMENT (FOR BANNER)

By continuing to browse this site, you consent to the use of cookies in accordance with our Cookie Policy.

DELIVERY, RETURNS & WARRANTY CROSS-REFERENCE

Nothing in our policies limits your statutory rights under UK consumer law.